PRIVACY POLICY OVERVIEW:

Contact information: info@ariserigging.com
 

To avoid excessive formality and to make this policy more readable, the policy will often refer to ‘Arise Rigging System’ as we or us or Arise and to the reader as you. Products and services provided by ‘Arise Rigging System’ will be referred to as Service or Services. When we say device we mean any device, such as desktop, laptop, PC or any other device that is used to access and/or interact with the Service. By using the Service, you agree to this Privacy Policy and that we may transfer your data outside of the European Economic Area (EEA).

This privacy policy governs our information practices for the Service, which includes any websites, where a link to this policy is provided. It describes how we collect, use, share, and protect information from customers, ad recipients, or people browsing or using our sites (collectively Users), when Users access or interact with or use our Service. This includes when Users:

  • Visit Arise Rigging System websites;
  • License, download, or use Arise Rigging System software;

We receive information about Users, their devices, locations and interactions with the Service primarily in two ways:

  • Actively: When Users actively provide us with information. For example, when a User creates an account on ariserigging.com
  • Passively: When our systems automatically collect information about browsers and devices and certain activity within the Service. For example, when Users access pages that employ Google Analytics.

Information that you may actively provide, include:

  • Name
  • Profile photo
  • Email address
  • Physical or mailing address
  • Phone number
  • Name and contact information for a business or organization
  • Password(s) that Users create to access parts of the Service
  • Billing or financial account information and tax or government IDs

Information passively collected by Arise Rigging System, often automatically, includes:

  • Location information: Our systems (like most used on the web) automatically collect an IP address when Users access the Service. IP addresses can be used to learn about the general location (e.g. city, state and country) of the User’s point of access to the web.
  • MAC Address: Our licenses system use the computer MAC address for activation, management, and security.
  • Service activity and actions: Certain activity is monitored such as generating a quote, generating a license, and selecting software versions.
  • Log information: When you access our Service or products that use an aspect of our Service, we may log a variety of technical information (Log Info), including:
  • IP address;
  • Device information, including device name and IDs, hardware model, operating system and version, and mobile network information;
  • Browser information;
  • Cookie information;
  • Date/time of access;
  • Requested page(s); and
  • Referring page(s).
  • Other information: We may obtain additional information about you from third parties such as marketers, partners, researchers, and others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any other subscription, product, or service we provide.

HOW WE USE THE INFORMATION COLLECTED:

We primarily use the information we collect to provide, administer, operate and improve our Services. We may use your information for the following purposes:

  • To create, administer and troubleshoot accounts and services we provide
  • To credit or accept payments
  • To provide technical support
  • To prevent fraud, enforce the relevant terms of service or licenses, and protect Users
  • To analyze use of the relevant ad, site, game, product, or software; test changes and improvements; to personalize your experiences, and to identify and suggest connections with other Users
  • To perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of products and services
  • To create and share statistics and reports regarding aggregate usage Services
  • To link to or combine with other information we have gathered
  • To deliver and target advertising, including personalized ads
  • To inform Users of new products and services, including promotional offers; and
  • To contact you with information that we believe will be of interest to you.

SHARING INFORMATION:

How we might share the information we collect or receive:

  • Third party service providers: We provide User information to other companies who perform services on Arise Rigging System behalf. For example, we may employ service providers to process payments; host or store our data; deliver email messages or analyze data.
  • When User provide payment (e.g. credit card) information to make a purchase, the information is sent directly to a payment processors who assist Arise.
    (https://stripe.com/en-ca/privacy), (https://www.paypal.com/ca/webapps/mpp/ua/privacy-full)
    Credit cards information are never stored on our servers for security reasons. (more information)
  • Safety, security, and legal compliance:
    • We may share your information when we have a good faith belief that we are required to disclose the information in response to a legal process (for example, if we receive a court order, search warrant, subpoena, or similar legal process).
    • to satisfy any applicable laws or regulations.
    • if we believe that the Service is being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
    • when we have a good faith belief that there is a meaningful risk that poses a threat to the safety of you, another person or the public generally; and
    • in order to protect the rights or property of Arise, including to enforce the terms and licenses that govern the use of the Services.
    • Sale or merger: In the event that Arise explores or undergoes a business transition, such as a merger, acquisition by another company, transfer of control, or sale of all or a portion of its assets, we may share or transfer all of your information, including personal information.

POLICIES CONCERNING CHILDREN:

The Services are intended for general audiences and Arise does not knowingly collect any personal information from children, except as expressly described otherwise in our terms.
If any party becomes aware that a child under the age of 16 has provided us with personal information in contravention of our policies, they should contact us: info@ariserigging.com 

ACCESSING AND UPDATING YOUR INFORMATION:

A User can access and update his information by logging in to his Arise account.
Users credit cards information are never stored on our database but instead handled by Stripe or PayPal, and are only linked to our database.
Credit card links to our database can be removed from the ‘My Account’ page.
Users wishing to opt-out of receiving newsletter emails may do so by clicking on ‘Unsubscribe’ and/or ‘Manage Your Subscription’ links at the bottom of each newsletter.
Users who wish to remove their account from our database can contact us at info@ariserigging.com with their request.

YOUR CHOICES REGARDING COLLECTION OF YOUR INFORMATION:

  • You always have the option to refrain from using the Service or to discontinue using the Service if you do not want information collected about you.
  • You can opt out of communications like email, by following the instructions in any marketing message you receive. However,
  • We reserve the right to send a message confirming your opt out whether it applies to email or SMS messages; and
  • Users who opt-out of marketing messages may still receive administrative, relationship, or transactional messages (for example, we might send a notice about changes to our Terms of Service or changes to the functionality of a product or Service).
  • We use Google Analytics to understand how our sites are used and to improve experiences within the Service. If you want to know more about how Google Analytics works or to exercise choice in regard to the data collected by it please visit http://www.google.com/policies/privacy/partners/. In order to control the collection of data for analytical purposes by Google, you may install the Google Analytics Opt-out Browser Add-On.
  • Account Deletion: All Arise account users can request an account deletion by contacting us: info@ariserigging.com . Deleting your Arise Account does not relieve you of the obligation to pay any remaining amounts owed for your subscriptions.

CHANGES TO THIS PRIVACY POLICY:

We reserve the right to change our practices and this policy at any time. We may also send an email or provide notice within some or all of our offerings when this policy changes. We encourage you to check this page regularly so that you know what our current practices are.

LINKS TO SITES AND SERVICE OPERATED BY OTHERS:

The Service may contain links to other sites, applications and services. Because Arise does not operate those other sites, applications and services, we can’t take responsibility for the privacy practices of the entities that operate them. We recommend that you consistently check privacy policies to understand an operator’s practices.